FAQ

I can't exchange products for something else, so the best you can do is start the return process (see "How can I return an order?" below) and order the correct product separately.

Just send an email to sales@koya.coffee, a message on WhatsApp or give me a call on +31683274517, and we'll get it sorted.

After this the following will happen:

1. I'll send a form to the given email address with a few questions
2. You'll fill in the form and send it back to sales@koya.coffee
3. You'll receive a confirmation email the form has been received
4. I'll check the form and make sure everything is filled in properly and in order
5. You'll receive an email stating the return has been accepted or declined. In case of a decline I'll specify why in this same email
6. If the return has been accepted, you will receive instructions on how to return the order
7. You have 14 days to ship the order back
8. After the return has been received by me, you'll receive the full order amount back. This payment will occur in 14 days to the original payment method or to any other payment method agreed upon by both parties

You have 14 days to return your order without any questions asked.

After the return has been approved, you have 14 days to send the order back.

All products can be returned in the 14 days window, with the exception of filters and other consumables.

Yes.

After the return has been approved, you'll receive an email with instructions and the address where the package needs to be shipped to. You are responsible for the shipping fees, packaging and any issues occurring during shipping.