Refund policy

I have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

If the product is damaged or the packaging is more damaged than necessary to test the product, we may pass this depreciation in value on to you. So please handle the product with care and ensure it is well-packaged when returned.

To start a return, you can contact me at sales@koya.coffee. Please note that returns will need to be sent to the following address:
Callenburgstraat 114
3134GH Vlaardingen
the Netherlands

Withdrawal form: DOWNLOAD FORM

If your return is accepted, I’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted. 

You can always contact me for any return question at sales@koya.coffee. 

Damages and issues

Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), personal care goods (such as beauty products) and products that are consumable (like paper filters). I also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

You have the right to cancel your order up to 14 days after the day of receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited the full order amount, including shipping costs. Only the costs for the return from your home to the webshop are at your own expense. These costs are approximately €6.95 per package; please consult your carrier's website for the exact rates.

If you exercise your right of withdrawal, the product must be returned with all supplied accessories and – if reasonably possible – in its original condition and packaging. If the product is damaged or the packaging is more damaged than necessary to sell the product, I may pass this depreciation of the product on to you. So please handle the product with care and ensure it is well-packaged when returned.

To exercise this right, you can contact me at sales@koya.coffee. I will then refund the order amount due within 14 days of registering your return, provided that the product has already been received back in good order.

Refunds

I'll process your refund within 14 days of your return notice, provided the product has arrived back safely. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 14 business days have passed since I’ve approved your return, please contact me at sales@koya.coffee.