Shipping policy
Order processing times
Orders are shipped as quickly as possible and, if placed before 12:00 PM on business days (Monday through Friday), will be shipped the same day. In most cases, delivery will take place the next business day, but sometimes shipping takes longer due to delays or issues at DHL/PostNL. If you place an order on Saturday or Sunday, your order will be delivered on Tuesday.
Since I manage this webshop alone, there is always a possibility of delays; if this is the case, you will be notified in a timely manner and there is always an option to cancel the order free of charge (if the order has not yet been shipped). The delivery time will be met for 99% of orders but serves as an indication and not as a so-called 'final deadline'. This means that you cannot derive any rights from it. Should a product from your order unexpectedly be out of stock, you will receive a message about this.
| Ordered before 12:00 PM on | In most cases delivered on (excluding holidays or when closed) |
| Monday | Tuesday |
| Tuesday | Wednesday |
| Wednesday | Thursday |
| Thursday | Friday |
| Friday | Saturday |
| Saturday | Tuesday |
| Sunday | Tuesday |
Shipping costs
Shipping is via PostNL or DHL with fixed costs of €6.95
Returns and right of withdrawal
If you exercise the right of withdrawal, the product must be returned with all delivered accessories and, if reasonably possible, in its original condition and packaging.
If the product is damaged or the packaging is more damaged than necessary to try the product, I may pass this reduction in value of the product on to you. Therefore, handle the product with care and ensure that it is well-packaged for a return. Return shipments are at the sender's own risk.
In the event of a return of the entire order, the costs of the return are entirely for the buyer, but the original shipping amount (if applicable) will be refunded along with the full purchase price.
Orders without shipping costs (orders with a minimum order amount of €100) will not have the return costs reimbursed, but will have the full purchase price refunded.
In the case of a partial return, you (the customer) also pay for the return shipment and you will not have the original shipping costs refunded, regardless of the original purchase amount.
Did you receive a defective or incorrect product? Then you do not pay shipping costs for the return.
Tracking details
You will automatically receive a Track & Trace code when your order has been sent.
